Privacy Policy

At Gromex Palace, accessible through gromexpalace.com, we respect your privacy and are committed to protecting the personal information you provide when browsing our website or placing an order.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you visit our website, create an account, contact us, or place an order, we may collect:

• Full name
• Phone number
• Email address
• Billing and shipping address
• Order and product details
• Payment-related information necessary to process your order
• Information you provide through contact forms, WhatsApp, email, reviews, or customer support

We may also automatically collect basic technical information such as your IP address, browser type, device information, pages visited, and cookies. This information may be used to improve website performance, security, and user experience.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders
• Arrange delivery of your purchases
• Contact you regarding your order
• Handle returns, exchanges, refunds, and customer support
• Respond to your questions and requests
• Improve our website, products, and services
• Prevent fraud, abuse, and unauthorized activity
• Send promotional offers and updates where you have opted to receive them
• Comply with applicable legal and accounting requirements

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share the information necessary to provide our services with trusted third parties, such as:

• Courier and delivery companies
• Payment service providers
• Website hosting and technology providers
• Email or communication service providers
• Analytics and marketing services, where applicable

For example, delivery partners may receive your name, phone number, and delivery address so that they can deliver your order.

We may also disclose information where required by law or where necessary to protect our customers, business, website, or legal rights.

4. Payment Information

Depending on the payment method available on our website, payments may be processed by third-party payment providers.

We do not intend to store complete credit or debit card information on our own servers. Payment information submitted through a third-party payment provider is subject to that provider’s privacy and security policies.

5. Cookies

Gromex Palace may use cookies and similar technologies to:

• Keep products in your shopping cart
• Remember your preferences
• Maintain website sessions
• Improve website functionality and performance
• Understand how visitors use our website
• Support analytics and marketing activities where applicable

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain website features.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill your orders
• Provide customer support
• Handle returns and disputes
• Maintain business and accounting records
• Meet applicable legal obligations

When information is no longer required, we may securely delete or anonymize it.

8. Your Rights

Depending on applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information where legally permitted
• Opt out of promotional communications

To make a privacy-related request, contact us using the details below.

9. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may contact you about new products, special offers, discounts, and other updates.

You can unsubscribe from marketing communications at any time. Transactional messages relating to your orders may still be sent when necessary.

10. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms.

Gromex Palace is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any changes will be posted on this page with an updated Last Updated date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Gromex Palace
Website: gromexpalace.com
Email: info@gromexpalace.com
Phone: 0336 6104866