Shipping

At Gromex Palace, we aim to process and deliver your orders safely and as quickly as possible.

1. Order Processing

Orders are normally processed after order confirmation. Processing time may vary depending on product availability, order volume, and other circumstances.

You may be contacted by phone to confirm your order before it is dispatched.

2. Delivery Time

Estimated delivery time may vary depending on your location and courier service.

Delivery may take longer during:

• Public holidays
• Sale or promotional periods
• Weather conditions
• Unforeseen courier delays
• Incorrect or incomplete address information

3. Delivery Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before your order is dispatched.

Any applicable delivery charges are the responsibility of the customer unless otherwise stated.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and phone number.

Gromex Palace is not responsible for failed or delayed delivery caused by incorrect, incomplete, or unreachable contact information.

5. Failed Delivery

If a delivery cannot be completed because the customer is unavailable, unreachable, or provides incorrect information, additional delivery charges may apply for re-delivery.

6. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Delivery is handled by third-party courier services, and delivery times may therefore vary.

7. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact Gromex Palace as soon as possible after receiving your order.

For eligible watch returns or exchanges, please refer to our Return & Refund Policy.

Important: Fragrances are non-refundable and non-exchangeable.

8. Contact Us

For shipping-related questions, contact us:

Gromex Palace
Website: gromexpalace.com
Email: info@gromexpalace.com
Phone: 0336 6104866