Refund and Returns Policy

At Gromex Palace, we want you to be satisfied with your purchase. Please review the following policy before placing your order.

1. Fragrances

Due to hygiene and product-safety reasons, all fragrance products are non-refundable and non-exchangeable.

Once a fragrance order has been delivered, it cannot be returned or exchanged due to change of mind, preference, scent choice, or any other personal reason.

Please make your fragrance selection carefully before placing your order.

2. Watches

Watches are eligible for return or exchange within 7 days of receiving the order, subject to the conditions below.

To be eligible:

• The return/exchange request must be made within 7 days.
• The watch must be unused and in its original condition.
• The original packaging, box, tags, accessories, and other included items must be returned.
• The product must not show signs of damage, scratches, wear, or misuse.
• Proof of purchase/order details may be required.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect watch, please contact us as soon as possible after delivery.

We may request photographs or other information to verify the issue before approving a return or exchange.

4. Non-Eligible Returns

A watch may not be eligible for return or exchange if:

• It has been used or worn.
• It has been damaged by the customer.
• It has scratches or other signs of wear.
• Original packaging or accessories are missing.
• The return request is made after the 7-day period.

Fragrances cannot be returned or exchanged under any circumstances, except where required by applicable law.

5. Refunds

If a watch return is approved and a refund is applicable, the refund will be processed using the applicable payment/refund method after the returned product has been received and inspected.

Delivery or shipping charges may not be refundable unless the return is due to an error or issue caused by Gromex Palace.

6. Exchanges

For eligible watch exchanges, the replacement product will depend on availability.

If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.

7. How to Request a Return or Exchange

To request a return or exchange for an eligible watch, contact us within 7 days of receiving your order:

Gromex Palace
Email: info@gromexpalace.com
Phone: 0336 6104866
Website: gromexpalace.com

Please provide your order number, product details, and reason for the return/exchange.

Important

Fragrances: No return • No exchange • No refund
Watches: Return/exchange available within 7 days, subject to the conditions above.